Frequently Asked Questions
Everything you need to know about your Perfect Cellar experience.
How do you ensure the quality of your wines?
We work directly with artisan winemakers and rigorous tasting panels to ensure every bottle meets our high standards. All stock is stored in temperature-controlled environments to preserve integrity.
What are your shipping rates and delivery times?
We offer standard delivery within 3-5 working days and express next-day delivery options. Shipping is free on orders over a certain threshold, which will be calculated at checkout.
Can I return a bottle if I don't like it?
Yes, we offer a satisfaction guarantee. If your wine is corked or faulty, please contact our customer service team within 14 days of delivery to arrange a replacement or refund.
Do I need to be home to sign for my delivery?
Yes, because we sell age-restricted products, an adult over the age of 18 must be present to provide a signature and valid ID upon delivery.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay and Google Pay.
Do you offer gift packaging or personal messages?
Absolutely. During the checkout process, you can select gift wrapping options and include a personalized message to be printed on a high-quality gift card.